Keen IO are a San Francisco startup that makes it easy to create real-time data applications through the use of their API. What this means in non-tech terms is that 60,000 people use Keen IO APIs to capture, analyze, and embed data analytics into their products. It allows them to use all this data and present it in a usable way, through graphs, charts, tables etc.
Because they’re a technical product, their primary users tend to be developers. And to engage their audience they’ve hidden* a brilliant free t-shirt Easter egg in their API documentation – for our non-technical readers, this is the “manual” that their users must consult to know how to implement Keen IO’s code properly.
“It started as something fun for us and our developers“, said Maggie Jan, Director of Developer Advocacy at Keen IO. “It was a a fun way of them getting a t-shirt, rather than just giving it to them for signing up“.
T-shirt, @amazon gift voucher, stickers and a unicorn-rubber-ducky. Thanks, @keen_io! pic.twitter.com/J8HARqByHA
— Emily Shepherd (@EmilyLShepherd) March 12, 2017
Why it works
The genius of this approach is that in order to receive the shirt they actually have to implement the API. In other words the receive the t-shirt after fully engaging with Keen IO’s product, meaning they actually see it at work, and understand its ease of use. It’s kind of the same strategy that Chew.TV employed when giving away t-shirts – incentivise users to reach a point of the usage that meant they were much more likely to become repeat users. It’s a relatively tiny cost to get users engaged more with their product. An incentivised “test-drive” that means that they haven’t just got a free t-shirt for a product they barely know, or care about. They understand it, even if it’s just at a basic level. And, what’s more, they can even recommend it to others with a degree of knowledge.
“It just shows off what our API can do“, said Maggie. “Once they’ve correctly implemented the API call, we get a notification with their preferred size and address, and then we pack and dispatch it to them. We try to include, stickers, a fun note, perhaps a toy“.
Happy to find a @keen_io T-shirt in the mail this morning. Thanks! Love the zebra duck! pic.twitter.com/L7i4nP2GMF
— Dieter Adriaenssens (@dcadriaenssens) July 27, 2015
Thanks for the awesome T-Shirt @keen_io! I love the dinosaurs on the box 😀 pic.twitter.com/a2fJ4ZM7NS
— Francois (@fpigerre) July 20, 2015
Maggie said that it’s lovely that they then receive tweets and Instagram posts of people in their t-shirts all over the world. “We’ve had messages and photos from Brazil, Puerto Rico, Spain… They’re not just seen at local tech events. They’re all over the world. Although we do often see them around San Francisco at hackathons etc“.
What this means for Keen IO is global visibility, engaged developer-users, and a sense of fun associated with their brand. It’s easy enough to give users t-shirts, but it’s clear from just a handful of these tweets from around the world that the Keen IO team go the extra mile.
Thanks for the T-shirt and the glove puppet @keen_io ! @dropkitchen pic.twitter.com/KAdO5T7Pzl
— Tim Redfern (@timredfern) July 15, 2015
Just got my @keen_io t-shirt ! #kisses from France ! (@michellewetzler) ? pic.twitter.com/9tcQOBHUYu
— Rémi Delhaye (@rdlhio) March 15, 2014
Thanks for the T-shirt @keen_io pic.twitter.com/vriYwQTCG2
— Nick Radford (@Nick_Radford) December 13, 2013
“This t-shirt Easter egg is very ‘on brand’ for us“, says Maggie. “It’s something surprising and delightful. Plus, you need to know what you’re doing to actually get one“.
Here at Ramp we’re obviously advocates of t-shirts as a way of not only increasing awareness of your product and service, but also engaging users for just a few dollars, pounds or Euros. But Keen IO demonstrate that it’s worth going the extra mile to delight them!
How can you incentivise your users to engage with your product? How can you delight them? Or maybe you already do, and you’d like us to write about it? Drop us a note in the comments below, or email [email protected].
* Pssst, look for “Wardrobe Resource”.
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